CM
Cornelius M
1 reviews | Active since Feb 2021
15 Feb 2021, 13:28
56 days without a stove, and still waiting for Makro
I bought several products from Makro in the past, In particular stove ovens. One of these started to trip the electricity in my house and I took the stove back to one of the Makro branches. They informed me that I cannot bring it into the branch but that they will log a call for me.
I regularly followed up. I was contacted once to say they are sending someone, No one came.
Then they asked me to send them photos of the stove, I have done this, yet no one came.
56 days later I still do not have a working stove.
Can anyone who read this and know someone in Makro try to kick someone in Makro to come and fix my stove?
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Replies (3)0
Replies (3)
Makro's replyOfficial
15 Feb 2021, 18:13Good day Cornelius,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply15 Feb 2021, 18:13
Official
Good day Cornelius,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
CM
Cornelius M's updateReviewer Update
18 Feb 2021, 11:32HQ phoned me on the 16th, asked a few questions, and promised me they will get back to me, Today is the 18th!!! And still no communication and STILL a broken stove
CM
Cornelius M's update18 Feb 2021, 11:32
Reviewer Update
HQ phoned me on the 16th, asked a few questions, and promised me they will get back to me, Today is the 18th!!! And still no communication and STILL a broken stove
CM
Cornelius M's updateReviewer Update
26 Feb 2021, 08:12Today is the 26th, 67 days and STILL no working stove, The third party went to the wrong address and finally came to my address...
BUT, they brought the wrong size element. Now they will be ordering the correct element, but no one told me how long this is going to take. ALL OF THIS EVEN THOUGH THEY HAD ALL OF THE DETAILS AND PHOTOS.
BUT, they brought the wrong size element. Now they will be ordering the correct element, but no one told me how long this is going to take. ALL OF THIS EVEN THOUGH THEY HAD ALL OF THE DETAILS AND PHOTOS.
CM
Cornelius M's update26 Feb 2021, 08:12
Reviewer Update
Today is the 26th, 67 days and STILL no working stove, The third party went to the wrong address and finally came to my address...
BUT, they brought the wrong size element. Now they will be ordering the correct element, but no one told me how long this is going to take. ALL OF THIS EVEN THOUGH THEY HAD ALL OF THE DETAILS AND PHOTOS.
BUT, they brought the wrong size element. Now they will be ordering the correct element, but no one told me how long this is going to take. ALL OF THIS EVEN THOUGH THEY HAD ALL OF THE DETAILS AND PHOTOS.