CM
Catherine M
1 reviews | Active since Oct 2015
04 Nov 2024, 07:39
5000 ZAR of online Makro order gone MIA for 3 weeks. Makro could not care less!
Makro say they delivered my order 3 weeks ago, but I never received it. Since then I've been struggling with their client service team, who keep promising the moon without any effect. The matter could be resolved quite simply if their was any willingness or professionalism at Mako; 1. Does Makro have the proof of delivery? If so then why haven't they provided it to me? I've been asking for 3 weeks? The POD would allow us to see who received the order and signed for it. 2. If after 3 weeks Makro is still unable to provide the POD, it means that the order is lost, and they should either send me a replacement order or refund me. As simple as that!
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Replies (11)CM
Catherine M's updateReviewer Update
12 Nov 2024, 13:55Yes, you have sent the proof of delivery. However, it does not prove at which address it was delivered. It only states Vaalwater. And the name on the delivery slip is unknown to the Sign Center shop, where the order should have been delivered. There is a handwritten phone number on the slip, which is my ,number, but not my handwriting. I can't have written it on the slip, as I was not at Sign Center when the order was supposedly delivered. And Sign Center have no record of the delivery in their books either. The delivery slip is not stamped by Sign Center, which is another proof that it was never delivered (Sign Center have stamps).
It's obvious that the courrier company which Makro used to deliver my order did not deliver at the correct address, or worse, stole the order. And either the delivery company or Makro came up with a forged delivery slip, more than 3 weeks after I requested the slip.
I expect a full refund of my delivery or a replacement delivery to be sent to the correct adress.
It's obvious that the courrier company which Makro used to deliver my order did not deliver at the correct address, or worse, stole the order. And either the delivery company or Makro came up with a forged delivery slip, more than 3 weeks after I requested the slip.
I expect a full refund of my delivery or a replacement delivery to be sent to the correct adress.
CM
Catherine M's update12 Nov 2024, 13:55
Reviewer Update
Yes, you have sent the proof of delivery. However, it does not prove at which address it was delivered. It only states Vaalwater. And the name on the delivery slip is unknown to the Sign Center shop, where the order should have been delivered. There is a handwritten phone number on the slip, which is my ,number, but not my handwriting. I can't have written it on the slip, as I was not at Sign Center when the order was supposedly delivered. And Sign Center have no record of the delivery in their books either. The delivery slip is not stamped by Sign Center, which is another proof that it was never delivered (Sign Center have stamps).
It's obvious that the courrier company which Makro used to deliver my order did not deliver at the correct address, or worse, stole the order. And either the delivery company or Makro came up with a forged delivery slip, more than 3 weeks after I requested the slip.
I expect a full refund of my delivery or a replacement delivery to be sent to the correct adress.
It's obvious that the courrier company which Makro used to deliver my order did not deliver at the correct address, or worse, stole the order. And either the delivery company or Makro came up with a forged delivery slip, more than 3 weeks after I requested the slip.
I expect a full refund of my delivery or a replacement delivery to be sent to the correct adress.
CM
Catherine M's updateReviewer Update
13 Nov 2024, 09:29this has been dragging on for more than 3 weeks now! You say you have contacted "the relevant team for assistance". What is the "relevant team"? Provide their name, email address, phone number so that I can call and email them 10 times a day if I have to, until they get so tired of pushing this under the carpet, that they finally wake up and take action : refund me or resend the order. How difficult is this? It should take 10 seconds to organize, not weeks!
CM
Catherine M's update13 Nov 2024, 09:29
Reviewer Update
this has been dragging on for more than 3 weeks now! You say you have contacted "the relevant team for assistance". What is the "relevant team"? Provide their name, email address, phone number so that I can call and email them 10 times a day if I have to, until they get so tired of pushing this under the carpet, that they finally wake up and take action : refund me or resend the order. How difficult is this? It should take 10 seconds to organize, not weeks!
CM
Catherine M's updateReviewer Update
16 Nov 2024, 10:00IT's not my job to call Value Express. Makro chose to use Value Express, not me.
This has been dragging on for too long.
Makro surely has insurance.
Refund me and sort with Value Express afterwards
This has been dragging on for too long.
Makro surely has insurance.
Refund me and sort with Value Express afterwards
CM
Catherine M's update16 Nov 2024, 10:00
Reviewer Update
IT's not my job to call Value Express. Makro chose to use Value Express, not me.
This has been dragging on for too long.
Makro surely has insurance.
Refund me and sort with Value Express afterwards
This has been dragging on for too long.
Makro surely has insurance.
Refund me and sort with Value Express afterwards
CM
Catherine M's updateReviewer Update
27 Nov 2024, 14:18So it's been over a month now? Still no delivery and no refund. I'm jhappy to hear that the store has raised a delivery dispute with the courier....but I couldn't care less. It's not my problem nor my responsibility if Marko chose an *********** or *****ed delivery courier (Value Express).
Refund me now, and sort your issues with Value Express afterards. It doesn't require a PHD so see that the delivery note provided by Value Express is forged.
Refund me now, and sort your issues with Value Express afterards. It doesn't require a PHD so see that the delivery note provided by Value Express is forged.
CM
Catherine M's update27 Nov 2024, 14:18
Reviewer Update
So it's been over a month now? Still no delivery and no refund. I'm jhappy to hear that the store has raised a delivery dispute with the courier....but I couldn't care less. It's not my problem nor my responsibility if Marko chose an *********** or *****ed delivery courier (Value Express).
Refund me now, and sort your issues with Value Express afterards. It doesn't require a PHD so see that the delivery note provided by Value Express is forged.
Refund me now, and sort your issues with Value Express afterards. It doesn't require a PHD so see that the delivery note provided by Value Express is forged.
CM
Catherine M's updateReviewer Update
05 Dec 2024, 14:40Hello
I have not received any updates - still no delivery in sight and no refund.
I have not received any updates - still no delivery in sight and no refund.
CM
Catherine M's update05 Dec 2024, 14:40
Reviewer Update
Hello
I have not received any updates - still no delivery in sight and no refund.
I have not received any updates - still no delivery in sight and no refund.
CM
Catherine M's updateReviewer Update
09 Dec 2024, 17:05What update? My order has not been delivered. It's been over a month now.
Neither Makro nor Value Express can prove at which address the order was delivered.
I want my money back. Refund me, and sort out later with your delivery company and your store
Neither Makro nor Value Express can prove at which address the order was delivered.
I want my money back. Refund me, and sort out later with your delivery company and your store
CM
Catherine M's update09 Dec 2024, 17:05
Reviewer Update
What update? My order has not been delivered. It's been over a month now.
Neither Makro nor Value Express can prove at which address the order was delivered.
I want my money back. Refund me, and sort out later with your delivery company and your store
Neither Makro nor Value Express can prove at which address the order was delivered.
I want my money back. Refund me, and sort out later with your delivery company and your store
CM
Catherine M's updateReviewer Update
16 Dec 2024, 10:58Why don't you escalate my refund? Clearly no one cares. Stop making excuses, just act!
CM
Catherine M's update16 Dec 2024, 10:58
Reviewer Update
Why don't you escalate my refund? Clearly no one cares. Stop making excuses, just act!
CM
Catherine M's updateReviewer Update
21 Jan 2025, 14:17You've been giving me the same B...s...t for over 2 months now 'awaiting feedback from the "relevant team". Which team exactly? Who on the team? Name, email and phone number please!
Stop the nonsense. Stop the **** promises. Clearly no one at Marko cares. Give me my money back. That's all!!!!!
Stop the nonsense. Stop the **** promises. Clearly no one at Marko cares. Give me my money back. That's all!!!!!
CM
Catherine M's update21 Jan 2025, 14:17
Reviewer Update
You've been giving me the same B...s...t for over 2 months now 'awaiting feedback from the "relevant team". Which team exactly? Who on the team? Name, email and phone number please!
Stop the nonsense. Stop the **** promises. Clearly no one at Marko cares. Give me my money back. That's all!!!!!
Stop the nonsense. Stop the **** promises. Clearly no one at Marko cares. Give me my money back. That's all!!!!!
CM
Catherine M's updateReviewer Update
26 Jan 2025, 19:44I do not find the above in order.
Over 3 months that the matter has been ongoing and that your are telling me that the courier is investigating the delivery dispute, or that you have escalated the matter. Want to work hard to improve your service? Well, then stop the B..S and just resolve the issue by refunding me my money for the order which was not delivered. As simple as that: takes 1O seconds!
Over 3 months that the matter has been ongoing and that your are telling me that the courier is investigating the delivery dispute, or that you have escalated the matter. Want to work hard to improve your service? Well, then stop the B..S and just resolve the issue by refunding me my money for the order which was not delivered. As simple as that: takes 1O seconds!
CM
Catherine M's update26 Jan 2025, 19:44
Reviewer Update
I do not find the above in order.
Over 3 months that the matter has been ongoing and that your are telling me that the courier is investigating the delivery dispute, or that you have escalated the matter. Want to work hard to improve your service? Well, then stop the B..S and just resolve the issue by refunding me my money for the order which was not delivered. As simple as that: takes 1O seconds!
Over 3 months that the matter has been ongoing and that your are telling me that the courier is investigating the delivery dispute, or that you have escalated the matter. Want to work hard to improve your service? Well, then stop the B..S and just resolve the issue by refunding me my money for the order which was not delivered. As simple as that: takes 1O seconds!
CM
Catherine M's updateReviewer Update
11 Mar 2025, 14:48The courrier is lying. Where is the proof that they delivered at the correct address? Please provide it to me.
CM
Catherine M's update11 Mar 2025, 14:48
Reviewer Update
The courrier is lying. Where is the proof that they delivered at the correct address? Please provide it to me.
CM
Catherine M's updateReviewer Update
15 Mar 2025, 12:05The proof of delivery sent proves nothing. It does not specify the delivery address, does not have the Sign Center stamp (they have stamps), does not specify the number of parcels delivered, does not specify the ID number or the person who received the parcels, and the name of the receiver is unknown to me or to Sign Center. This "proof of delivery" is clearly forged. Please provide a proper delivery proof with all of the above information, and also provide a copy of the investigation report which the courrier claims to have conducted.
CM
Catherine M's update15 Mar 2025, 12:05
Reviewer Update
The proof of delivery sent proves nothing. It does not specify the delivery address, does not have the Sign Center stamp (they have stamps), does not specify the number of parcels delivered, does not specify the ID number or the person who received the parcels, and the name of the receiver is unknown to me or to Sign Center. This "proof of delivery" is clearly forged. Please provide a proper delivery proof with all of the above information, and also provide a copy of the investigation report which the courrier claims to have conducted.