5 stars to Makro for SUCKING BIG TIME

A little over a week ago I wrote a review here about the issues I've been having with Makro's appalling delivery service, especially after being charged for items I didn't receive.

Same day I get a call from A Makro rep telling me that I will get refunded and they will contact me with no communication. Speak to their useless WhatsApp agent a few days later who tells me the refund was processed on 5 August.

Fast forward to today, still no refund. Against my better judgment I decide to use the chat function again, only to be told that the refund is waiting to be processed as they don't have my banking details.

Makro, for one of the biggest chains in South Africa you SUCK. I spend lost of money in your stores every month (not hundreds, but thousands - you are welcome to check my shopping history).

If I do not get my money back in the next 3 business days I will be reporting you to Consumer Affairs. I have records of calls and conversations that show just how inadequate your service is. Oh, and rest assured that you have lost my business. I'd much rather go to Checkers from now on as they seems to care about their regular customers, unlike you.