1 reviews | Active since Jun 2016
5 min to take your money 5 days to return it.
<p>I was able to send my associate to collect the next day, apart from having to wait because people where on lunch, he did get the whole order. But he didn't get a credit note.</p> <p>The next day I was too busy to call and find out where it is, but I did send to quick emails, to no response.</p> <p>Today I decided to call, only to be told by Wonderous that someone else was using her email and that she was away. Makes no sense but i am not going to argue.</p> <p>She now informed me that they don't issue credit notes, it gets deposited back into my card, and it will take 5 days.</p> <p>5 minutes to take my money yet 5 days to return it. The efficiency is astounding.</p> <p>Let’s just hope that they send me some form of deposit notice, so at least I have something for my accountant to work with.</p> <p>Steer well clear of Makro Online. They need to do a complete overhaul of their system or just leave it alone.</p>
Makro has signed a merchant acceptance agreement with the banking acquiring. In terms of this agreement, Makro is responsible to ensure that the correct acceptance procedures are adhered to.
The refund takes 3 to 5 working days to reflect on customers account.
Also please be advised that during these peak periods we employ a number of casuals to make shopping more pleasant for our customers ,I have once again reiterated to all managers in our service areas to ensure that all staff members are provided with their own loggings and user names in their respective departments with immediate effect.
We would like to assure you that it was not our intention to mis-lead or alienate our customers in anyway.
Please accept our sincere apologies and commitment to complying with the best customer service practices.
Regards
Mmule Moropa
Makro has signed a merchant acceptance agreement with the banking acquiring. In terms of this agreement, Makro is responsible to ensure that the correct acceptance procedures are adhered to.
The refund takes 3 to 5 working days to reflect on customers account.
Also please be advised that during these peak periods we employ a number of casuals to make shopping more pleasant for our customers ,I have once again reiterated to all managers in our service areas to ensure that all staff members are provided with their own loggings and user names in their respective departments with immediate effect.
We would like to assure you that it was not our intention to mis-lead or alienate our customers in anyway.
Please accept our sincere apologies and commitment to complying with the best customer service practices.
Regards
Mmule Moropa
Thanks for the reply, but i am sorry it still dosen't answer anything. I can pay with my card instore and walk out the door to the return section and get a refund right away.
The Staff i dealt with were not tempory staff but permanent. If you talking about the dispatch then why do you leave tempory staff incharge when it's lunch time.
Makro should just abandon online shopping and stick to what they know.
Thanks for the reply, but i am sorry it still dosen't answer anything. I can pay with my card instore and walk out the door to the return section and get a refund right away.
The Staff i dealt with were not tempory staff but permanent. If you talking about the dispatch then why do you leave tempory staff incharge when it's lunch time.
Makro should just abandon online shopping and stick to what they know.