5 days after logging a return form, the courier has still not contacted me..

Follow up to my review a few days ago, regarding bad service with Makro's online shopping... I logged a call for the return of the product that was an incorrect colour. On the request for return form, I requested that the product can be collected on 12 Jan 2024. Today it is the 16th Jan 2024 and the returned product has still not been collected and no one is communicating with me. The inconvenience that I am experiencing due to this bad service is that I need to go and buy a new bag, so that my daughter can be able to go to school tomorrow. Had I known that it would be such a nightmare to buy on Makro online, I would have opted to rather go to any other store instead. I don't think that Makro really cares about the inconvenience caused by any of their delays.