*****

I am extremely disappointed with Makro’s online service.

I still have not received my refund, even though the order was unsuccessful and Makro’s online store stated clearly that a refund would be processed within 12 hours. It has now been over 3 weeks.

I have called Makro multiple times a day (up to 5 times daily) and have submitted all the necessary documents as requested. Despite this, nothing has been resolved. Each call results in empty promises, with no action taken.

At this point, this situation is starting to look like *****. Makro has taken my money, failed to supply the item, and failed to return my funds within the promised timeframe.

What makes this even worse is that there is no clear contact number or department to escalate this matter further. Customers are left stuck in a loop with no accountability.

I am formally requesting:

Immediate processing of my refund

A direct contact number or department where I can take this case further

If this matter is not resolved urgently, I will have no choice but to escalate it beyond Hello Peter.

This level of service is completely unacceptable from a company of Makro’s size.