47 Days later and I am still awaiting delivery of my Groceries and any form of Customer Service/ Support from Makro

Before you support Makro, please carefully consider if you are comfortable with a waiting time of longer than 47 days for Grocery items.

My Story:

I am writing to express my deep concern regarding order MAK***, which remains unresolved despite multiple follow-ups. The order was placed on 27 November 2024 with an expected delivery date of 2 December 2024, but I have yet to receive the full delivery, and the experience thus far has been highly disappointing.

Since 2 December 2024, I contacted Makro several times, and each time, the operator assured me they would provide feedback on this order. Unfortunately, no one has followed up, nor has there been any response to the emails I have sent. This lack of communication and delayed service delivery is entirely unacceptable.

On 16 December 2024, after numerous phone calls, I finally made contact with Value Logistics. They promised delivery and brought only part of the order that day. To make matters worse, two boxes were missing. Value Logistics assured me that the remaining items would be delivered on 17 December 2024, but this commitment was not honored, and I am still waiting.

Adding to my frustration, the items that were delivered arrived extremely damaged. The packaging clearly shows signs of neglect—it's obvious that these items have been stored for a prolonged period and mishandled during transportation. For example, a 5kg bottle of cooking oil was packed alongside fragile items like chips in the same box without any sort of divider, resulting in the bottle crushing the chips (Numerous packets), making them inedible. Additionally, some oil leaked into the box, causing further damage.

This is entirely unacceptable, and I must stress that such poor handling and packing practices should not occur, especially from a reputable company like Makro.

Your immediate attention to this matter is essential. This ongoing delay and the condition of the items received have caused significant inconvenience. I trust that Makro will take the necessary steps to resolve this swiftly and ensure a more satisfactory customer experience moving forward.