47 DAYS AND STILL NO REFUND

I would give zero stars if that was an option.

I returned an item on 29 June and requested the money be returned to my credit card.

47 days later and multiple excuses - including that the money was refunded on 29 June! I eventually contacted a Consumer Journalist for help.

Today she advised that Makro informed her that the "refund" processed on 29 June was not processed because the operator input the incorrect amount!!!!

They failed to explain why they ignored my daily communication that I hadnt received my refund from 8 July till today - and only "investigated" after contacted by a journalist.

They also just offer a weak apology for not refunding me for nearly 7 weeks but no offer of compensation for the interest I have been charged due to this refund not being processed - nor any offer of any other kind of compensation for the amount of time and airtime I have used up just trying to get refunded my money