KM
Khanyie M
1 reviews | Active since Jan 2014
21 Aug 2025, 06:16
4 weeks later no one has done anything on my query!!!
I made an online order:OD*** Immediately after I called Makro to tell them the delivery address I had selected was wrong, it was an old address, and the person I spoke to said they will send for the address to be amended. That was not done cause I started getting messages that delivery is scheduled. I called again and they cancelled only 1 item, the rest of the items were never cancelled! The driver called me to make a delivery of the heater, I did not answer, he got access into the estate, went to deliver without getting my permission that he can deliver while the code did not even come from me! I asked him same time to go back and collect the item, he ignored me! I have sent screen shots to the tweeter team who promised to look at the issue, 4 weeks later no issue has been looked at! ****mers!!
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Replies (6)KM
Khanyie M's updateReviewer Update
21 Aug 2025, 14:58Hi, how do I log a return on something I don’t have??
There were 3 items on that order.
1. A tent which was cancelled
2. Some bakers biscuits which were never delivered to me because when the driver called on the day I told him that thing was cancelled.
3. Heater - which was delivered to an address that I said shouldn’t be delivered to.
So on my return I will say what exactly because none of these made it to me?? So your courier companies also go ahead and deliver things even when the person who ordered didn’t answer the phone or even confirmed someone else could collect it on their behalf??
There were 3 items on that order.
1. A tent which was cancelled
2. Some bakers biscuits which were never delivered to me because when the driver called on the day I told him that thing was cancelled.
3. Heater - which was delivered to an address that I said shouldn’t be delivered to.
So on my return I will say what exactly because none of these made it to me?? So your courier companies also go ahead and deliver things even when the person who ordered didn’t answer the phone or even confirmed someone else could collect it on their behalf??
KM
Khanyie M's update21 Aug 2025, 14:58
Reviewer Update
Hi, how do I log a return on something I don’t have??
There were 3 items on that order.
1. A tent which was cancelled
2. Some bakers biscuits which were never delivered to me because when the driver called on the day I told him that thing was cancelled.
3. Heater - which was delivered to an address that I said shouldn’t be delivered to.
So on my return I will say what exactly because none of these made it to me?? So your courier companies also go ahead and deliver things even when the person who ordered didn’t answer the phone or even confirmed someone else could collect it on their behalf??
There were 3 items on that order.
1. A tent which was cancelled
2. Some bakers biscuits which were never delivered to me because when the driver called on the day I told him that thing was cancelled.
3. Heater - which was delivered to an address that I said shouldn’t be delivered to.
So on my return I will say what exactly because none of these made it to me?? So your courier companies also go ahead and deliver things even when the person who ordered didn’t answer the phone or even confirmed someone else could collect it on their behalf??
KM
Khanyie M's updateReviewer Update
21 Aug 2025, 15:07Also, your system allows someone to log a refund on something that was severed delivered??? Because I don’t have such options on my side! (The mini bakers biscuits).
KM
Khanyie M's update21 Aug 2025, 15:07
Reviewer Update
Also, your system allows someone to log a refund on something that was severed delivered??? Because I don’t have such options on my side! (The mini bakers biscuits).
KM
Khanyie M's updateReviewer Update
21 Aug 2025, 15:20So how do you expect me to log a return on those items that were not delivered?? You need to cancel on your side and not ask me to log a return! Even your system will not allow me to do such.
How do you even collect the item and not say and just camp with the money and never process a refund? Amazing!
How do you even collect the item and not say and just camp with the money and never process a refund? Amazing!
KM
Khanyie M's update21 Aug 2025, 15:20
Reviewer Update
So how do you expect me to log a return on those items that were not delivered?? You need to cancel on your side and not ask me to log a return! Even your system will not allow me to do such.
How do you even collect the item and not say and just camp with the money and never process a refund? Amazing!
How do you even collect the item and not say and just camp with the money and never process a refund? Amazing!
KM
Khanyie M's updateReviewer Update
27 Aug 2025, 19:2322 August - you are following up.
27 August still no response from the store??
Please give me a turn around time because I can’t keep hanging with these kind of responses “we are falling up” show accountability, it looks like if I say nothing you also do nothing.
27 August still no response from the store??
Please give me a turn around time because I can’t keep hanging with these kind of responses “we are falling up” show accountability, it looks like if I say nothing you also do nothing.
KM
Khanyie M's update27 Aug 2025, 19:23
Reviewer Update
22 August - you are following up.
27 August still no response from the store??
Please give me a turn around time because I can’t keep hanging with these kind of responses “we are falling up” show accountability, it looks like if I say nothing you also do nothing.
27 August still no response from the store??
Please give me a turn around time because I can’t keep hanging with these kind of responses “we are falling up” show accountability, it looks like if I say nothing you also do nothing.
KM
Khanyie M's updateReviewer Update
28 Aug 2025, 09:58Thank you!
KM
Khanyie M's update28 Aug 2025, 09:58
Reviewer Update
Thank you!
KM
Khanyie M's updateReviewer Update
04 Sept 2025, 03:13There is no refund that was processed because the status of the items still doesn’t show it was cancelled! There’s no indication that the refund was processed. Like other cancelled orders, even when the refund would not reflect yet but it would show it has been processed and would be paid by this certain date. So are you playing me or what?? I need the status to changed if indeed something was done.
KM
Khanyie M's update04 Sept 2025, 03:13
Reviewer Update
There is no refund that was processed because the status of the items still doesn’t show it was cancelled! There’s no indication that the refund was processed. Like other cancelled orders, even when the refund would not reflect yet but it would show it has been processed and would be paid by this certain date. So are you playing me or what?? I need the status to changed if indeed something was done.