4 weeks and still no refund - Pathetic!!!

I’m extremely disappointed with Makro and their pathetic service!! I placed an order online and an incorrect order was delivered. I logged a return on the 18th of July and requested for a refund. I did my first follow up on the 26th of July with Nomathemba Ngema and she informed me that the refund had failed and I must send through my bank details of which I did. Followed up again on the 28th of July and Gomolemo Kekana advised me that my refund is with finance and will be processed. On the 1st of August I did another follow up with Phumzile Ngwenya and she requested I send through my bank details again along with my ID and Proof of Payment, of which I did AGAIN!! 7th August I yet did another follow up with Kabelo Heyise and she said the matter has been escalated to senior management and my refund will be processed. Today it’s the 14th and I still have not received my refund. It cannot take 4 weeks for a refund to be processed, I want my refund back as soon as possible. Never ever want to deal with Makro Online again!!!