KS
Kubandren S
1 reviews | Active since Jul 2010
03 Apr 2025, 10:19
4 Months and still no refund from Makro
I purchased washing machine for my sickly mother early January 2025, it was too big to fit in her unit and I asked for a refund to get a smaller one, Makro has still not refunded my money to date and each time they have a issue, this is shocking service
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Replies (5)KS
Kubandren S's updateReviewer Update
11 Apr 2025, 13:01I don't believe the refund transaction was processed on the 28th of March 2025 as I received an email on the 4th of April 2025 from Mapule saying they can't open the pdf attachments, I sent it again and have sent numerous emails asking for feedback to date with ZERO replies. THIS IS NOT FAIR TO MAKE SOMEONE WAIT NEARLY 95 DAYS TO RETURN THEIR MONEY THAT WAS PAID TO YOU ON DAY OF PURCHASE AND YOU LIE AND MESS US AROUND, PATHETIC
KS
Kubandren S's update11 Apr 2025, 13:01
Reviewer Update
I don't believe the refund transaction was processed on the 28th of March 2025 as I received an email on the 4th of April 2025 from Mapule saying they can't open the pdf attachments, I sent it again and have sent numerous emails asking for feedback to date with ZERO replies. THIS IS NOT FAIR TO MAKE SOMEONE WAIT NEARLY 95 DAYS TO RETURN THEIR MONEY THAT WAS PAID TO YOU ON DAY OF PURCHASE AND YOU LIE AND MESS US AROUND, PATHETIC
KS
Kubandren S's updateReviewer Update
17 Apr 2025, 08:31Today marks 14 days since you allegedly did my refund and there is nothing in my account. PLEASE FOR THE LOVE OF GOD, CAN I HAVE MY MONEY BACK, ITS NEALRY 6K AN YOU GUYS ARE DOING THIS TO ME AND TO DATE OVER A 100 DAYS SINCE THIS ISSUE STARTED
KS
Kubandren S's update17 Apr 2025, 08:31
Reviewer Update
Today marks 14 days since you allegedly did my refund and there is nothing in my account. PLEASE FOR THE LOVE OF GOD, CAN I HAVE MY MONEY BACK, ITS NEALRY 6K AN YOU GUYS ARE DOING THIS TO ME AND TO DATE OVER A 100 DAYS SINCE THIS ISSUE STARTED
KS
Kubandren S's updateReviewer Update
23 Apr 2025, 13:58You'll always have a story, please I beg of you, can I have my money back
KS
Kubandren S's update23 Apr 2025, 13:58
Reviewer Update
You'll always have a story, please I beg of you, can I have my money back
KS
Kubandren S's updateReviewer Update
25 Apr 2025, 09:10ITS BEEN A 108 DAYS AND YOU GUYS ARE STILL GIVING ME THE RUN AROUND, NO ONE RESPONDS ON YOUR SUPPORT EMAIL GROUP, THIS IS BEYOND DISGUSTING. WHEN CAN I HAVE MY MONEY BACK?!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
KS
Kubandren S's update25 Apr 2025, 09:10
Reviewer Update
ITS BEEN A 108 DAYS AND YOU GUYS ARE STILL GIVING ME THE RUN AROUND, NO ONE RESPONDS ON YOUR SUPPORT EMAIL GROUP, THIS IS BEYOND DISGUSTING. WHEN CAN I HAVE MY MONEY BACK?!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
KS
Kubandren S's updateReviewer Update
01 May 2025, 14:48Once again it's more and more and more excuses, do you guys understand it's now gonna be 5 months, 5 months since I paid you the money on the day I bought the machine, you'll have taken the unit back and still have not given me my money, I have begged, pleaded, I have my mother telling me daily how she is battling without a machine and I have to endure this because Makro is putting it on me by being truly unfair, Makro has added a ton of unnecessary stress to my life, the constant anger and the excuses, the people we had to deal with in the call center, the only response I get is on the hello Peter complaints, no one from the help center bothers to stick through with the query, it goes from one person to another who just asks for something and never gets back to you. I wish I was in good financial state that I could just go buy another machine and wait for Makro to eventually sort this out, but unfortunately I am not in a state where I can do that, so I am really out of words now, this will be my last HP post and i will wait for when you feel that i am entitled to get my money back, I will just continue to endure the suffering that Makro has so kindly bestowed on me.
KS
Kubandren S's update01 May 2025, 14:48
Reviewer Update
Once again it's more and more and more excuses, do you guys understand it's now gonna be 5 months, 5 months since I paid you the money on the day I bought the machine, you'll have taken the unit back and still have not given me my money, I have begged, pleaded, I have my mother telling me daily how she is battling without a machine and I have to endure this because Makro is putting it on me by being truly unfair, Makro has added a ton of unnecessary stress to my life, the constant anger and the excuses, the people we had to deal with in the call center, the only response I get is on the hello Peter complaints, no one from the help center bothers to stick through with the query, it goes from one person to another who just asks for something and never gets back to you. I wish I was in good financial state that I could just go buy another machine and wait for Makro to eventually sort this out, but unfortunately I am not in a state where I can do that, so I am really out of words now, this will be my last HP post and i will wait for when you feel that i am entitled to get my money back, I will just continue to endure the suffering that Makro has so kindly bestowed on me.