RC
Rodney C
1 reviews | Active since Jun 2011
29 Jul 2025, 08:32
3rd time lucky
I have now on two occasions ordered items online and have had the incorrect item delivered to my address
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Replies (3)0
Replies (3)RC
Rodney C's updateReviewer Update
29 Jul 2025, 15:38I reviewed and rated the item as per my MAKRO account but noone has even bothered to respond or show any interest.
Order Number :OD***Tracking ID :MMLF-***
Order Number :OD***Tracking ID :MMLF-***
RC
Rodney C's update29 Jul 2025, 15:38
Reviewer Update
I reviewed and rated the item as per my MAKRO account but noone has even bothered to respond or show any interest.
Order Number :OD***Tracking ID :MMLF-***
Order Number :OD***Tracking ID :MMLF-***
RC
Rodney C's updateReviewer Update
31 Jul 2025, 05:39Makro deliberately shows total contempt for issues of their creation. I am not logging a return because then I agree to a refund which I dont want. Supply me with what I ordered and paid for but it appears that Makro is trying to dodge this as the product is still available online but at an increassed cost now. You order and pay for a product and then they send you an inferior product and hope that you just bite the bullet and shut up. When you object their immediate response is ..Well return it and get a REFUND.
They also have no direct means of communication except for a pathetic whatsapp chat where you are handled by a bot and then palmed off to an advisor who in turn is of no help anyway. I want contiunuity of my conversation and not someone new everytime and the first thing that they ask you is....How can we help you and then you start from the beginning of your story again. You just go round and round in circles if you dont accept a return and a refund
They also have no direct means of communication except for a pathetic whatsapp chat where you are handled by a bot and then palmed off to an advisor who in turn is of no help anyway. I want contiunuity of my conversation and not someone new everytime and the first thing that they ask you is....How can we help you and then you start from the beginning of your story again. You just go round and round in circles if you dont accept a return and a refund
RC
Rodney C's update31 Jul 2025, 05:39
Reviewer Update
Makro deliberately shows total contempt for issues of their creation. I am not logging a return because then I agree to a refund which I dont want. Supply me with what I ordered and paid for but it appears that Makro is trying to dodge this as the product is still available online but at an increassed cost now. You order and pay for a product and then they send you an inferior product and hope that you just bite the bullet and shut up. When you object their immediate response is ..Well return it and get a REFUND.
They also have no direct means of communication except for a pathetic whatsapp chat where you are handled by a bot and then palmed off to an advisor who in turn is of no help anyway. I want contiunuity of my conversation and not someone new everytime and the first thing that they ask you is....How can we help you and then you start from the beginning of your story again. You just go round and round in circles if you dont accept a return and a refund
They also have no direct means of communication except for a pathetic whatsapp chat where you are handled by a bot and then palmed off to an advisor who in turn is of no help anyway. I want contiunuity of my conversation and not someone new everytime and the first thing that they ask you is....How can we help you and then you start from the beginning of your story again. You just go round and round in circles if you dont accept a return and a refund
RC
Rodney C's updateReviewer Update
31 Jul 2025, 15:29MAKRO have now responded via whatsapp stating that they are unable to exchange the incorrect delivery. They are now calling the shots with customers. Just bow down to MAKRO and dont argue. They dont need you as a customer and will do as they please..you will come running back with your tail between your legs begging MAKRO to let you buy from them again. Please note that this appears to be MAKRO'S take it or leave it attitude. Lesson learnt
RC
Rodney C's update31 Jul 2025, 15:29
Reviewer Update
MAKRO have now responded via whatsapp stating that they are unable to exchange the incorrect delivery. They are now calling the shots with customers. Just bow down to MAKRO and dont argue. They dont need you as a customer and will do as they please..you will come running back with your tail between your legs begging MAKRO to let you buy from them again. Please note that this appears to be MAKRO'S take it or leave it attitude. Lesson learnt