3rd Party Complaint

On November 7th I placed order# 902223 for purchase from Makro Cornubia via OneCart which included 3 Ace instant porridges. On the 27th I notified Makro with images of the 2nd and 3rd porridge which have hard dry granules and therefore defective and that OneCart wont help because they have a 7 day return policy even though Makro has a 6 month return policy on defective goods. Makro responded that I can return the porridge but I dont have the slip or card used because OneCart has them. This a direct violation of customer rights, OneCart is blocking me from returning the defective porridge to Makro and Makro is doing nothing about it! In the meantime many other Makro customers are being abused by OneCart! Makro needs tp develop policies and systems to protect customers fron these shopper websites!