3rd Makro Refund review - Getting worse

2 Weeks after my previous Hello Peter review I was contacted by Makro with promises of urgent attention will be giving to my 2023 May refund issue, like all the previous Makro online responses and promises still nothing happened, they guys are like the government full of promises but don't deliver

ON hellopeter it shows the following message on my previous review "Makro’s reply 09 Jan 2024 at 09:51 The business has rep**** privately, and only Eddie P can view this message."

No feedback was received in the meantime I also received another joke from makro via email "Simphiwe Mbambo (Makro) Dec 18, 2023, 15:54 GMT+2 Good day Eddie, Hope this email finds you well. Kindly be advised that your query has been escalated to our relevant department once we get feedback we will communicate with you shortly. We sincerely apologize for the delay and inconvenience caused. Regards, Makro Support Team " then a follow up email or joke

"We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below: How would you rate the support you received? Good, I'm satisfied Bad, I'm unsatisfied Here's a reminder of what your ticket was about:"

These email responds doesn't solve my refund issue, and responding to them is a waist of my time.

MAKRO SORT OUT MY REFUND ISSUE AND STOP SENDING ME EMAIL PROMISING BUT NOTHING IS HAPPENING AND THE CALL CENTRE SHOULD GET PROPER TRAINING IS SOLVING ISSUES