LN
Lee N
1 reviews | Active since Oct 2021
11 Jun 2024, 08:53
3months and no refund
Makro doesnt even deserve the 1 star.After qll the countless followups that i have been doing i am still not getting the assistance i need.The consultants are also clueless as to why i have not recieved my refund back.Your finance department is *********** as i did send all the things they wanted but my money is still not there.You say refunds take 7 to 14 days its been 3months now and still nothing
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
11 Jun 2024, 12:00Good day Lee,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
Makro's reply11 Jun 2024, 12:00
Official
Good day Lee,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
LN
Lee N's updateReviewer Update
11 Jun 2024, 13:56I'm tired of being told the same thing that the matter has been escalated you have been saying the same thing for the past month without action you dont take your customers serious because if you did this would have been solved 3months ago.Apologies and not rectifying the issue at hand are just useless
LN
Lee N's update11 Jun 2024, 13:56
Reviewer Update
I'm tired of being told the same thing that the matter has been escalated you have been saying the same thing for the past month without action you dont take your customers serious because if you did this would have been solved 3months ago.Apologies and not rectifying the issue at hand are just useless