3 Weeks waiting for order- courier cancels order- Makro unaware

I am extremely disappointed with Makro’s online shopping and customer service experience.

I placed an online order almost three weeks ago and waited patiently with no updates or communication from Makro. After repeatedly calling customer service at my own cost, I was eventually informed by the courier (not Makro) that they were unable to collect the item from the supplier, and after three failed attempts, the order is now being cancelled.

What is shocking is that Makro did not know this, which highlights a serious lack of coordination and accountability.

Key issues: • No proactive communication from Makro • I had to chase the order daily • Conflicting information between Makro and the courier • I am now expected to wait up to 14 days for a refund for a failure that was entirely Makro’s

This experience has been frustrating, costly, and unacceptable. Customers should not be left in the dark or forced to pursue basic information on their own.

I hope Makro takes accountability and resolves this matter urgently.