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Geraldine H

1 reviews | Active since Dec 2019

10 Jul 2020, 08:09

3 weeks and no processing of return or refund of online item

I requested the return of a product purchased online on 17 June 2020, the item has still not been collected or my refund processed. I have phoned, I have emailed and have contacted them on social media and no response. I even have offered to return it back to a store myself for easier processing but they will not allow this.

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Replies (2)
Makro
Makro's reply10 Jul 2020, 08:52
Official
Good day Geraldine,
 
 Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
 
 We take all our customer requests seriously and assure you that this matter will be our priority.
 
 Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 
 
 Once again, we do apologize for the inconvenience caused throughout your journey with us. 
 
 Hope you find the above in order. 
 
 Have a wonderful day. 
 
 Kind regards
 Makro Hellopeter Team 
GH
Geraldine H's update14 Jul 2020, 16:42
Reviewer Update
Thank you my issue was resolved with great service by Makro Riversands (Ronald)