MA
Mohamed A

1 reviews | Active since May 2013

15 May 2017, 19:54

3 for R200 - overcharged again

<p>Firstly my pressure cooker is at Makro Crown Mines For Over 18 months.I took It for repairs and when the repair department called me to fetch my box was in a terrible state and it was all broken and messed up the inner pot did not look like my one so I left it there and never took it with me.They called me to collect as I opened the tatty box again in the repair depatment the entire pot was damaged on the outside the staff even saw this.I left it and all the manager could say that after all the time of mine that was wasted that he will send it again for repairs at his costWhich is so absurd as i never took the pot to use it how ridiculuos being charged for an item not in your possesion,This is so ridiculous as i use my pot at least once a week,He was not helpful being in the position he is in.I am abulk customer and I have been trading with Makro for over 30years and theis manager has left me with a bitter taste towards this company,I can rather spend my hard earned cash elsewhere.I will let members of my communiy know of this unfair treatment,</p> <p>I was overcharged again by the deals of more for less again.Ariel 21tablets advertised 3 for R200 I was overcharged R74.99 Each which came out to R225.I brought it to the managers attention and he did not even apologise.</p>

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Replies (2)
Makro
Makro's reply16 May 2017, 08:04
Official

Thank you for your enquiry and apologies for the inconvenient caused. I understand the the store contacted you and the situation was explained to you and what steps needs to be taken with regards to the pot and since you bought the pot in 2015 we can not replace it with since it is over warranty. With being overcharged I will escalate the complaint to the relevant department.

Regards

Mbali Makhanya

Makro
Makro's reply18 May 2017, 11:09
Official

Good day,

I understand that the store has been in-contact with you and the issue is now resolved.

Regards

Mbali