#2HN3K Refund Not happening at all, no response, no feedback, no resolution

Escalated a refund, through Makro, for a payment that failed on my side, due to a cvv error, on the card, which they still proceeded to take from my account, I have escalated the case on the 2nd of March, and still till today, I have had no response from Makro whatsoever regarding the situation, in fact, the consultant told me, that there is no movement on the system as from today. Case #2HN3K. You cannot trust Makro, at all, they have basically ****** R6000.00 from me, I say ******, because, all I get from them, is complete radio silence. I have been waiting for 7 days!! Absolutely, disgusting!