CS
Cristopher S
1 reviews | Active since Oct 2020
22 Jun 2023, 19:39
22 Days later & still waiting for my refund
When you reject the alternative option of taking a gift card, Makro Online is very reluctant to refund money paid for goods that showed available but after taking your money the goods is all of the sudden "out of stock'. Not to mention the extremely insecure process they use before they "will" eft your money and actually follow their own policy of refunding the customer in the same manner he purchased said unavailable goods.
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Replies (2)CS
Cristopher S's updateReviewer Update
22 Jun 2023, 20:05"You will be refunded in the same payment method you used to pay for this item. Refunds can take up to 7 working days to reflect. "
According to reply received from Makro the day after purchase.
Then 6 days later this email arrived.
It has come to our attention that there is a refund due to you from Makro online. Please note that the following two methods are available:1. SMS voucher - an SMS voucher can be used to make a purchase at any Makro store nationwide, however, it cannot be used to make online purchases. It is valid for a year from the issue date (This is the fastest method to process your refund).- We require your mobile number to process this voucher2. EFT Method – Conventional electronic transfer into your bank account- We require the following information to process an EFT refund:· Banking details – Bank Name, Account Holder, ID/Company registration number, Account Number, Branch code· Proof of payment· Identity documentPlease respond with the refund method of your choice and provide the requested information to ***.
But still no refund even after jumping through all the hoops.
According to reply received from Makro the day after purchase.
Then 6 days later this email arrived.
It has come to our attention that there is a refund due to you from Makro online. Please note that the following two methods are available:1. SMS voucher - an SMS voucher can be used to make a purchase at any Makro store nationwide, however, it cannot be used to make online purchases. It is valid for a year from the issue date (This is the fastest method to process your refund).- We require your mobile number to process this voucher2. EFT Method – Conventional electronic transfer into your bank account- We require the following information to process an EFT refund:· Banking details – Bank Name, Account Holder, ID/Company registration number, Account Number, Branch code· Proof of payment· Identity documentPlease respond with the refund method of your choice and provide the requested information to ***.
But still no refund even after jumping through all the hoops.
CS
Cristopher S's update22 Jun 2023, 20:05
Reviewer Update
"You will be refunded in the same payment method you used to pay for this item. Refunds can take up to 7 working days to reflect. "
According to reply received from Makro the day after purchase.
Then 6 days later this email arrived.
It has come to our attention that there is a refund due to you from Makro online. Please note that the following two methods are available:1. SMS voucher - an SMS voucher can be used to make a purchase at any Makro store nationwide, however, it cannot be used to make online purchases. It is valid for a year from the issue date (This is the fastest method to process your refund).- We require your mobile number to process this voucher2. EFT Method – Conventional electronic transfer into your bank account- We require the following information to process an EFT refund:· Banking details – Bank Name, Account Holder, ID/Company registration number, Account Number, Branch code· Proof of payment· Identity documentPlease respond with the refund method of your choice and provide the requested information to ***.
But still no refund even after jumping through all the hoops.
According to reply received from Makro the day after purchase.
Then 6 days later this email arrived.
It has come to our attention that there is a refund due to you from Makro online. Please note that the following two methods are available:1. SMS voucher - an SMS voucher can be used to make a purchase at any Makro store nationwide, however, it cannot be used to make online purchases. It is valid for a year from the issue date (This is the fastest method to process your refund).- We require your mobile number to process this voucher2. EFT Method – Conventional electronic transfer into your bank account- We require the following information to process an EFT refund:· Banking details – Bank Name, Account Holder, ID/Company registration number, Account Number, Branch code· Proof of payment· Identity documentPlease respond with the refund method of your choice and provide the requested information to ***.
But still no refund even after jumping through all the hoops.
CS
Cristopher S's updateReviewer Update
30 Jun 2023, 10:02Good Day. Received a response to my complaint a week ago. Being tired of asking for my money numerous times I opted for the gift card this time and still no refund received to date. This is atrocious service.
CS
Cristopher S's update30 Jun 2023, 10:02
Reviewer Update
Good Day. Received a response to my complaint a week ago. Being tired of asking for my money numerous times I opted for the gift card this time and still no refund received to date. This is atrocious service.