OF
Orrin F

1 reviews | Active since Mar 2011

19 Dec 2017, 12:18

22 days later no delivery on a 2-5 day delivery promise. After numerous complaints now told there is not stock.

Order and paid online on the 27th of November. It is now the 19th of December and no delivery. I needed the product ordered (a fridge/freezer) for Xmas as the extended family is staying and needed more space. Everyone has now arrived and I have not product. Numerous complaints have only resulted in feedback that the product is on its way. Then today I'm told they have no stock. At no time has compensation or a discount been offered. The initial people contacted have not followed up. This is a complete farce. If I could have rated zero stars I would have. Why sell products you don't have in stock? So that you can make interest on the cash paid and delay purchasing stock? I feel the pitiful behavior by Makro to their customers over the last couple months needs to be investigated by the National Consumer Commission. I await a response from someone capable of providing action.

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Replies (2)
Makro
Makro's reply20 Dec 2017, 08:06
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards

Mbali Makhanya

OF
Orrin F's update20 Dec 2017, 09:30
Reviewer Update
That is the exact same response you've provided to everyone else with issues over Makro's appalling service. Not good enough. You have hundreds of complaints just here on hellopeter - how many thousands have people did you do the exact same thing to? Very happy to take money and then not provide goods paid for. I'm pretty sure if I was the one owing you something you'd have sent lawyers letters to me by now.