1 reviews | Active since Mar 2011
22 days later no delivery on a 2-5 day delivery promise. After numerous complaints now told there is not stock.
Order and paid online on the 27th of November. It is now the 19th of December and no delivery. I needed the product ordered (a fridge/freezer) for Xmas as the extended family is staying and needed more space. Everyone has now arrived and I have not product. Numerous complaints have only resulted in feedback that the product is on its way. Then today I'm told they have no stock. At no time has compensation or a discount been offered. The initial people contacted have not followed up. This is a complete farce. If I could have rated zero stars I would have. Why sell products you don't have in stock? So that you can make interest on the cash paid and delay purchasing stock? I feel the pitiful behavior by Makro to their customers over the last couple months needs to be investigated by the National Consumer Commission. I await a response from someone capable of providing action.
Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
