YS
Yolandi S
1 reviews | Active since Dec 2013
17 Dec 2019, 10:39
21 DAYS NOW AND STILL HAVNT RECEIVED MY ORDER!
21 DAYS NOW AND STILL HAVNT RECEIVED MY ORDER! After many attempts to get hold of Makro A lady contacted on Sunday to say my delivery will be delivered on Sunday the 15th December. No driver has pitched and I am still waiting for the order. I am disgusted by the service received. This has been delaying our holiday and by far unacceptable! How can delivery take 21 Days?????? If you cant meet clients' requirements I want a FULL REFUND in my account by close of business today!!!!!
Please phone me on *** Regards Yolandi
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Makro's replyOfficial
17 Dec 2019, 17:32Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We respect and value all our customers therefore this matter will be our priority.
We have received your complain and we will liaison with the relevant departmental managers and internally have the matter addressed thereafter we shall revert back to you with concrete feedback. Please be advised that feedback will be relayed within a period of 24-48hrs.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We respect and value all our customers therefore this matter will be our priority.
We have received your complain and we will liaison with the relevant departmental managers and internally have the matter addressed thereafter we shall revert back to you with concrete feedback. Please be advised that feedback will be relayed within a period of 24-48hrs.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team
Makro's reply17 Dec 2019, 17:32
Official
Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We respect and value all our customers therefore this matter will be our priority.
We have received your complain and we will liaison with the relevant departmental managers and internally have the matter addressed thereafter we shall revert back to you with concrete feedback. Please be advised that feedback will be relayed within a period of 24-48hrs.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We respect and value all our customers therefore this matter will be our priority.
We have received your complain and we will liaison with the relevant departmental managers and internally have the matter addressed thereafter we shall revert back to you with concrete feedback. Please be advised that feedback will be relayed within a period of 24-48hrs.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team