2019 Black Friday Orders Remains Unfulfilled....

Item: Makro
Rating: 1
Author: motodi M

Like most people, I ordered my black orders online on 28 November 2019, they delivered part, the fridge 7 days later and the rest remains outstanding, 7 months later. What a inconvenience and poor customer service! Surely, Covd-19 can’t be used as excuse, my order was already late. I have called help desk twice every month, I am told a different story each time I followup that I can to a conclusion that there was no stock or they are just inept.

Helpful (0)

Replies (1)

Makro's replyOfficial

02 Jun 2020, 18:34

Good day Motodi,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply02 Jun 2020, 18:34

Official