20 days no delivery, only excuses!

Ordered a Gazebo on the 27th of November, still waiting for delivery! To phone them, you hold atleast 10min before they answer the phone, so make sure you have enough airtime before phoning. Once they answer the phone they can't help you either. I asked the lady to track my order, she says it's with the delivery people, but this was the same answer I received a week ago. I get put on hold for another 10min for her to try and track the parcel as she told me they don't always get hold of the delivery people. She writes down everything that I'm telling her, yet cannot assist me, just tells me someone will phone me back. Now we wait.... DO NOT BUY ONLINE FROM MAKRO, I REPEAT, DO NOT unless you are willing to wait a very long time. Absolutely pathetic, don't even want to support Makro anymore after this.