2 weeks wait for faulty product to be fixed!!

We returned a faulty laptop less than 24 hours later to be told that we need to wait 10 working days!!!! while they fix it. Firstly why should we wait for a "brand new" faulty laptop to be fixed and secondly how are we suppose to get work done while we wait 2 weeks for them to fix it!!!! If it is returned the next day they should either exchange it or give us a refund so we can go to a company that doesn't sell faulty products. The customer care is shocking! Who will pay for our loss of earnings while we wait for them to fix their faulty product??? For 2 weeks we are unable to get work done. If they can't sell decent business products then they shouldn't sell them at all. This is **************** as they sit with our money and we can't get any work done!!!!! Makro is suppose to be our supplier. It is their responsibility to sort out the faulty products with their supplier NOT us.