2 Weeks for delivery of online order and still not delivered

I am having problems receiving this delivery. I placed an online order on 5/12/2023. I provided a business address for delivery but the delivery company tried to deliver on Sunday 10/12/2023 without contacting or sending an sms. We then called Makro to arrange delivery for today 19/12/2023 during business hours. They once again came after business hours without prior notification. The delivery service is absolutely disappointing and this order is now long overdue for delivery. Why does the delivery company keep trying outside business hours and days, especially when we provided a business address? And trying to get any help form Makro is near impossible. They need to resolve it asap or refund my purchase. I can't believe in this age of prompt online deliveries, a big company like Makro can't get the basics right. Maybe they need to sub-contract a different delivery company. This is the second time I have had a really bad experience ordering online from Makro.