2 Weeks and still counting for delivery

<p>Ordered a fingerboard (as a birthday gift for a little girl) from the Online store on 16/01 and selected Makro Strubensvalley as pickup store as it had stock according to the web page. Later that day I received a phone call from head office to inform me that Strubensvalley didn't have stock but that they located stock at Germiston and that they would courier the item to me free of charge. By Friday 20/01 when I still had not heard anything I phoned online support and they informed me that the item was with the courier and that I should expect delivery. On Monday 23/01 when I still had not heard anything I phoned again and I was once again told that the courier was en route. On Tuesday 24/01 I phoned again, this time the agent phoned the store(Germiston) but he could not get hold of them and hhe said that he would phone me back as soon as he was able to reach them. I did not get a call back. On Wednesday I phoned again and spoke to the same agent as the day before asking for feedback, this time he got hold of the store and he informed me that they were having problems with couriers but that the courier would be collecting the item for delivery on Thursday morning. By Friday afternoon when I still did not have my package, I logged a complaint on Makro's website. Today is Monday 30/01, the little girl's birthday has come and gone, I still do not have the package and Makro has not even taken the time to respond to my complaint. I am really disappointed at this terrible level of service. Makro should not be offering services they clearly cannot fulfill.</p>