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Faizal B
1 reviews | Active since Dec 2012
29 Apr 2020, 15:08
2 WEEKS AND COUNTING FOR DELIVERY OF ESSENTIAL GOODS!!
I placed an order for essential items for delivery on 14 April. On the 17th, the delivery van shamefully pitched with invoice ONLY (no goods). We have subsequently phoned in on 3 occasions and were told that our order is ready for dispatch and will be delivered soon. We spoke to Martin on each occasion who is clearly out of his depth in resolving a 'complex' matter of this nature. Well it's the 29th and still no delivery! So much for advertising 2 to 5 days delivery time! I'd strongly suggest shopping elsewhere if in need of those essential goods...
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Replies (2)
Makro's replyOfficial
29 Apr 2020, 15:16Good day Faizal,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply29 Apr 2020, 15:16
Official
Good day Faizal,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
FB
Faizal B's updateReviewer Update
01 May 2020, 00:12I was contacted by Qinisekile Masuku who assured me that the delivery would be made the next day - well surprise surprise they failed to deliver once again! No follow up call as promised either. She is meant to be a manager of some sort - her poor work ethic and incapability explains the crumbling department that she leads.
FB
Faizal B's update01 May 2020, 00:12
Reviewer Update
I was contacted by Qinisekile Masuku who assured me that the delivery would be made the next day - well surprise surprise they failed to deliver once again! No follow up call as promised either. She is meant to be a manager of some sort - her poor work ethic and incapability explains the crumbling department that she leads.