2 and Half months later and still trying to return an online purchase!!!

Item: Makro
Rating: 1
Author: Levin S

I have been trying to return an item purchased online since mid-november 2018. I have tried to walking into a store, calling the helpline, speaking to various consultants and exchanging many emails. ALL WITHOUT SUCCESS. The consultants just don't respond after awhile.

Please - Please - Simply outline the process and the department/people to contact. I will happily do the rest as none of the staff seemed really interested.

Helpful (0)

Replies (2)

Makro's replyOfficial

24 Jan 2019, 16:55

Hi Levin

Thank you for bringing the matter to our attention.

I’m sorry for the experience you've had and that you weren't kept updated on the status of your order.

I will be looking into this and will get back to you.

Regards
Tebogo

Makro's reply24 Jan 2019, 16:55

Official

Hi Levin

Thank you for bringing the matter to our attention.

I’m sorry for the experience you've had and that you weren't kept updated on the status of your order.

I will be looking into this and will get back to you.

Regards
Tebogo

Levin S's updateReviewer Update

29 Jan 2019, 16:57

Hi Tebogo, Any further feedback on this query ? Regards, Levin

Levin S's update29 Jan 2019, 16:57

Reviewer Update

Hi Tebogo, Any further feedback on this query ? Regards, Levin