1 reviews | Active since Sept 2016
2 - 5 days delivery for essential items? More like 2 - 5 weeks or months, or maybe not at all
I received daily emails from Makro encouraging me to buy essential items for delivery in 2-5 days & eventually I did place an order on 15th April.
The order status remained as "order confirmed" for 2 weeks & as it stands has been at the "order packed" stage for over a week. The next stage is handing it to a courier for delivery. A lot of the items were also cancelled due to lack of stock even though the items were in stock when I ordered them weeks earlier.
The items I ordered were essential food & drink. Since Makro hasn't delivered I've had to source almost all the items elsewhere as obviously my family needs to eat! People can't wait weeks months for essential food items to be delivered.
Makro sent daily emails advertising 2-5 days delivery when they must have known full well they couldn't do it. This is false advertising. I've seen so many complaints on their Facebook page from people in the same situation as me. On their R50 delivery special post, amongst the complaint comments, other people were asking how long delivery would take. Makro responded to them saying 2 - 5 days & they didn't respond to the countless comments from people how had been waiting weeks for delivery. I wish I'd seen the comments first as I would never have placed my order.
I don't think I'll be buying from Makro again.
Wrong items have been picked & wrong quantities - e.g. I have 3 jars of the wrong Nandos sauce which I don't eat, & I ordered 2x jars of coffee. 2 jars are marked off on the packing list but only one was jar supp****.
I don't know if I was supposed to receive the rest of my order as I only have pages 2 & 3 of the packing list.
I haven't received a refund for the cancelled items.
Very unhappy.
Wrong items have been picked & wrong quantities - e.g. I have 3 jars of the wrong Nandos sauce which I don't eat, & I ordered 2x jars of coffee. 2 jars are marked off on the packing list but only one was jar supp****.
I don't know if I was supposed to receive the rest of my order as I only have pages 2 & 3 of the packing list.
I haven't received a refund for the cancelled items.
Very unhappy.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Still no communication from Makro. Still missing over half my order. Now I have to store all the duplicate items that have been delivered.
How can you make 2x deliveries of pretty much the same items?!
Still no communication from Makro. Still missing over half my order. Now I have to store all the duplicate items that have been delivered.
How can you make 2x deliveries of pretty much the same items?!