AS
Alec S
1 reviews | Active since Apr 2015
17 Apr 2019, 11:32
1ST & LAST TIME AT MAKRO CORNUBIA
The new Cornubia Makro opened about 1 month ago. I waited for the rush to pass and went in when there were more staff than customers a week later to get a quote on my damaged Microwave (damaged by load shedding). It took the staff almost half an hour to get back to me and then he said they were out of quote paper and would email to me. then I bought some underwear marked up at R179. But when scanned it showed R199. Another half hour before that was sorted out. So when I was paid out for my Microwave from insurance I bought my new Microwave at Game in Ballito.
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Makro's replyOfficial
17 Apr 2019, 11:54Good Morning Mr Alec,
Thank you for bringing this to our attention.
We just tried calling you a moment ago to apologize for this inconvenience as it is the least we owe you. This is not how we aspire to treat our customers and we are disappointed to read about your experience in our Cornubia branch. We kept you waiting only to find out that we are not able to assist you and for that we apologize. We will address this with our in store managers and our General Sales Manager will address the pricing issue.
Thank you again for taking the time to bring this to our attention.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this to our attention.
We just tried calling you a moment ago to apologize for this inconvenience as it is the least we owe you. This is not how we aspire to treat our customers and we are disappointed to read about your experience in our Cornubia branch. We kept you waiting only to find out that we are not able to assist you and for that we apologize. We will address this with our in store managers and our General Sales Manager will address the pricing issue.
Thank you again for taking the time to bring this to our attention.
Kind Regards,
Makro Hellopeter Team
Makro's reply17 Apr 2019, 11:54
Official
Good Morning Mr Alec,
Thank you for bringing this to our attention.
We just tried calling you a moment ago to apologize for this inconvenience as it is the least we owe you. This is not how we aspire to treat our customers and we are disappointed to read about your experience in our Cornubia branch. We kept you waiting only to find out that we are not able to assist you and for that we apologize. We will address this with our in store managers and our General Sales Manager will address the pricing issue.
Thank you again for taking the time to bring this to our attention.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this to our attention.
We just tried calling you a moment ago to apologize for this inconvenience as it is the least we owe you. This is not how we aspire to treat our customers and we are disappointed to read about your experience in our Cornubia branch. We kept you waiting only to find out that we are not able to assist you and for that we apologize. We will address this with our in store managers and our General Sales Manager will address the pricing issue.
Thank you again for taking the time to bring this to our attention.
Kind Regards,
Makro Hellopeter Team