1Month + No Refund. No communication

Item: Makro
Rating: 2
Author: Pieter Z

Bought a Polaroid watch there in August. Tried to log a return online but the service was down. Took in the watch to the physical store 1 September. Today is 4 October and i haven't received any communication whatsoever.

They now have the watch and my money so seems like they've won.

I want a full refund and an apology

Helpful (0)

Replies (1)

Makro's replyOfficial

05 Oct 2020, 07:43

Good day Pieter,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply05 Oct 2020, 07:43

Official