KS
Kholofelo S
1 reviews | Active since May 2020
13 May 2020, 06:43
14 days later and I’m still awaiting delivery
The 1 star was a reach. Makro’s online service and general customer support is appalling.
I ordered essential items on 29 April 2020 and to date, I have not received my order. I keep emailing customer care DAILY and I’ve received no response. The telephone line is a joke.
I’m at a point where I just want a refund now.
I’m never shopping with Makro again after this query’s resolves.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
13 May 2020, 08:27Good day Kholofelo,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply13 May 2020, 08:27
Official
Good day Kholofelo,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
KS
Kholofelo S's updateReviewer Update
15 May 2020, 11:53Thank you for attending to this!
I’ve revived 1/2 of my order.
The second part has an essential item, yet you listed it under orders to be delivered after lockdown.
I’ve queried this via email MULTIPLE times yet no one has bothered to attend to this.
Now that ALL online shopping is permitted under level 4 (excl alcohol & tobacco) then PLEASE DELIVER THE REST OF MY ORDER. How is an electric blanket not essential? Please just deliver my order ASAP. This is exhausting.
I’ve revived 1/2 of my order.
The second part has an essential item, yet you listed it under orders to be delivered after lockdown.
I’ve queried this via email MULTIPLE times yet no one has bothered to attend to this.
Now that ALL online shopping is permitted under level 4 (excl alcohol & tobacco) then PLEASE DELIVER THE REST OF MY ORDER. How is an electric blanket not essential? Please just deliver my order ASAP. This is exhausting.
KS
Kholofelo S's update15 May 2020, 11:53
Reviewer Update
Thank you for attending to this!
I’ve revived 1/2 of my order.
The second part has an essential item, yet you listed it under orders to be delivered after lockdown.
I’ve queried this via email MULTIPLE times yet no one has bothered to attend to this.
Now that ALL online shopping is permitted under level 4 (excl alcohol & tobacco) then PLEASE DELIVER THE REST OF MY ORDER. How is an electric blanket not essential? Please just deliver my order ASAP. This is exhausting.
I’ve revived 1/2 of my order.
The second part has an essential item, yet you listed it under orders to be delivered after lockdown.
I’ve queried this via email MULTIPLE times yet no one has bothered to attend to this.
Now that ALL online shopping is permitted under level 4 (excl alcohol & tobacco) then PLEASE DELIVER THE REST OF MY ORDER. How is an electric blanket not essential? Please just deliver my order ASAP. This is exhausting.