13 DAYS LATER STILL NO FEEDBACK NOR DELIVERY!!!!

Order Number: MAK***2 Yahoo / Sent

Belinda Liebenberg <***> To: ***

Dec 3 at 5:33 PM

Makro Card Number: *** Order Number: MAK*** Payment Method:

Good day,

Could you please confirm when the above mentioned order that I received confirmation of on 27 November will be delivered?

Regards B.Liebenberg Credit Card and External Payment

Belinda Liebenberg <***> To: *** Cc: Adrian Liebenberg

Dec 9 at 9:27 AM

I would like to inform you that I still have not received my order placed on 26 Nov and confirmed on 27 Nov.

My confirmation email received on 27 Nov stated delivery within 2-5 days! Not 5-10 days as the consultants at the call center tell me because of black Friday. My order was place before black Friday and I did not purchase any black Friday deals!!!!

This service is utterly pathetic from Makro!!! Your customer service is non existent!!!! You do not revert back to complaints that are made via email, telephone to your call center or even after physically visiting the store!!!

My experience as a disabled person relying on online services and using Makro for the first time is not a pleasant one at all!!!!

On Thursday we were on the line to the service call center for over an hour with Karabo. We then went to the Cape Gate store and there after demanding service our order was only packed later and Niccy had promised delivery the next day, needless to say this did not happen. I tracked my order now and it still has not been handed to the the couriers, 13 days later and still waiting. Not acceptable at all and not to mention I am yet to receive a response on the below mentioned email sent 3 Dec. I have since learnt that there are many other dissatisfied customers which tells me Makro takes your money the minute your place your order but takes their time delivering the order.

I will never make use of this service again and neither will I recommend it to anyone else, I will rather promote the other big retail stores (Pick n Pay and Woolworths) that offers excellent online service.

IF YOU CARE ABOUT ME AS A PAYING CUSTOMER WOULD YOU PLEASE TAKE SOME TIME FROM YOUR OBVIOUSLY BUSY SCHEDULE TO ATTEND TO MY REQUEST!!!!!!!!

SO PLEASE MAKRO SA, DELIVER MY GOODS I PAID FOR ON 27 NOVEMBER!!!!!!

Belinda Liebenberg