12 working days or 18 actual days to deliver online orders

Item: Makro
Rating: 1
Author: mfty M

I ordered an Gold Air Cooler on the 9th of December and today the 20th the item is still sitting in JHB with no clear indication of when it will arrive in CPT. The call centre refuses to cancel the order so that I can walk into a store and buy 1 over the counter.

This is the second time I have had to cancel a Makro online order for the same reason, they just don't get how online retail works :(

They should benchmark the Take-A-lot model, sometimes within 48 hrs I get my purchase or 3 days if it's in JHB.

I will never buy from Makro Online again.

Helpful (0)

Replies (1)

Makro's replyOfficial

21 Dec 2017, 09:59

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.

Regards

Mbali Makhanya

Makro's reply21 Dec 2017, 09:59

Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.

Regards

Mbali Makhanya