AB
Antonio B

1 reviews | Active since Apr 2010

10 Mar 2024, 15:00

12 out of 21 ITEMS CANCELLED

I live in a rural village in the Karoo and buy most of my stuff on-line.

Unlike other on-line stores, when you order a stock item from Makro it does not mean that it will be delivered! In stock means nothing!

Makro have cancelled items in 9 out my 10 last orders. All “in stock” items otherwise I would not have been able to add them to my basket.

Makro does not warn you when they cancel items that you have ordered and paid for. They simply send you a standard email stating: "Apologies for the inconvenience. We had to cancel some items in your order, either at your request or due to stock unavailability despite our efforts." Yes, Makro, I do rely on the items that I order. Why would I order them if I didn’t need them? It is very inconvenient when you cancel an item.

Usually Makro cancel one item from the order.

This time Makro cancelled 12 out of the 21 items which I ordered.

I cannot wait for Amazon.com to start on-line sales in SA! Hopefully they will deliver all the items which I order.

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Replies (1)
AB
Antonio B's update10 Mar 2024, 17:07
Reviewer Update
Makro's response?
" We take all our customer requests seriously and assure you that this matter will be our priority. "
Makro don't even bother to respond to my review.
They just give me the standard automated response.
Totally predicable.
One would think that Makro's management would be interested in reading the reviews from individuals who pay for their salaries. Perhaps to improve their service?
Especially with 14689 "1 Star" reviews out of 17487 [as at 17h00 on 10/03/2024] on this site.
That equates to 84% 1 Star negative reviews.