12" Bicycles

We bought a 12” Raleigh bicycle for boys on your black Friday promotion and collected it from Silver Lakes. I gave it to my 3 year old for chrismas just to open it with a shock that there was parts that was not there and then there was parts that was deferent from each other like the training wheels wasn’t even the same and there was a pink seat inside the box. Do you have any idea how to explain to a 3year old they cannot ride there bicycle because it isn’t correct? Then we went to Silver Lakes today to return the bicycle and find out if it can be replaced. I firstly had to go to the sports section to look for parts but there wasn’t even another bike with enough parts and I was informed that there isn’t any stock on any 12” bikes. I am sure the changing for parts was also the reason I did not have a complete bike in the first place. I requested for the manager and they called a Mr. Nel. I have honestly never seen a more *********** and pathetic manager. I don’t think he has any managerial s****s. He then said I have to first go back to returns and get credit note and come back and will then see if he can help. When I came back they had to call him again and then did not come up with any solution just because they don’t have stock. He did not even try and find out if there are any 12” bikes at another store. I gave up after they checked other demo bikes and not one was working as it should. I then requested my money back. I will never again buy anything from Makro. You should know that according the consumer act you had to replace the product and if you don’t have the same product it should have been replaced with something similar. At the end of the day after almost 2hours of time wasting there wasn’t stock and they get the bikes like this from the supplier.