103 days and no refund from Makro

I'll keep the review short. Goods bought online(two different items) November 2025. It was like 'n 'Temu miniture joke'. Goods received were like 10 times smaller as the advertises measurements. Booked a return on 6 December for both item of which I have bought multiple sets of each. Goods received in one box. Returned it in same box. As per terms I have said clearly to the collecting courier that both items (sets) is in the box.

Order number OD*** Last Ref number: 2BLFK From the the endless emails started.. At first makro rejected my return for the reason thati have not handed it to the courier. Keep in mind that email came thru seconds after the courier representative only scanned the one return lable..... Makro are still tracing my items returned.. they refunded the one set of items. It is 19 March 2026, 103 days from initial return date.... My first followup email I have asked the question "Who open the returns and check contents", remember these items arrived in a repurposed brown biscuit box and were returned in the same box. I am tired of asking questions and reading emails on how highly they value customer service etc etc

Makro should actually supply me with what was advertised, rather not!