10 days no delivery

Pathetic online service!!!

I placed an order on the 23rd of August. My order was split in two parts. I received one part of the package but the other hasn’t been delivered since then. I’ve called the contact centre 2 times since last week Thursday and all they can tell me is the order is with the courier company. I called value express over 5 times since then and their number never gets answered.

What am I supposed to do to get my order delivered?? All of the goods I bought I needed for my niece’s party and I still haven’t received it. Will you refund my money or am I going to forfeit that money??? What you guys are doing to me is unfair and very unprofessional. And the worst part is that nobody is even trying to solve this order issue. I live in Witbank, there is no Makro this side. What is the purpose of having an only store if you not going to deliver???

I deserve answers!!!