10 days and still waiting - you are lying to your clients!!

I can honestly not believe that this is the way you treat your clients. Even after my previous 2 reviews, I am still awaiting a response from you??? The only response I got was an automated message that was also a complete lie as you said your have escalated the matter to the relevant departement whom will be in contact with me within 24 - 48 hours. Wow!!! what a complete load of nonsense!! As I have been waiting for 10 days now - no response!!! And still I sit without a washing machine that is apparantly covered by the extended warranty - nonsense! You are lying to your customers and make money off your lies! Look at this nonsense response - 24 - 48 hours yeah right!! 10 freakin days!!!

Good day Elmien,

We hope you are well today.

Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Kindly note that we will send the above complaint to the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.

Please note that feedback will be provided within 24 - 48 hours.

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order. Kind regards, Sivuyile Seyothula