1 year old Whirlpool washing machine

I HAVE REPORTED MY WASHING MACHINE WITH RETURNS AT STRUBENS VALLEY ON FRIDAY 29TH MAY THEY HAVE LOGGED A CALL WITH THE SERVICE PROVIDER REF WJ039698 SERVICE PROVIDER REPLACED A BELT WHICH DID NOT FIX THE PROBLEM I DID PHONE THEM BACK ON TUESDAY AND UP TO DATE NO RESPONSE FROM NEITHER MAKRO OR SERVICE PROVIDER I FEEL MY WASHING MACHINE IS ONLY 1 YEAR OLD AND WHEN IT START WITH THE PROBLEM I PHONED THEM IMMEDIATELY AND SINCE THEN HAVE NOT DONE ONE BUNDLE OF WASHING IN THAT MACHINE HOW WOULD YOU FEEL ABOUT THIS SERVICE NOT VERY HAPPY AND HOW LONG WITH THIS TAKE TO BE FIXED THIS IS NOW 3 WEEKS LATER STILL NO TECHNICIAN