1 reviews | Active since Oct 2016
-1 Star Rating
Makro's online store and customer service is appalling!!!
I ordered a Lenovo laptop charger and got a Dell charger instead, I requested that it got returned and replaced on the 21st September. The website clearly stipulates that it takes 2-5 days but today is the 29th September, literally 8 days later and it still hasn't been replaced.
In addition to this disgusting incompetency, I got an email at 7pm from Lebogang Seboni (Customer Care), which I only got to see this morning at work, this agent's email tells me that he has arranged for the parcel to be collected today (29th September) only after I enquired about when the parcel is collected, but the issue now is the poor communication, I was told 5 hours before the next day which is quite unreasonable.
New arrangements need to be made.
This has caused a major inconvenience to my work productivity because I ordered this on the 16th September in hopes that I will be sorted out the way you always promise to deliver a good service but it is now two weeks later and I STILL DON'T HAVE THE CORRECT ITEM!!!
I have logged two complaints already on the website and I still haven't recieved any feedback.
VERY INCOMETENT!!! Sort it ASAP!
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we will contact the relevant Supplier Managers to address and we will revert to you with feedback within 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we will contact the relevant Supplier Managers to address and we will revert to you with feedback within 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
This is disgusting! I made my order on the damn 16th of September, almost a month later and I still don't have the correct parcel. Major unprofessionlism and incompetence from your side, inconveniencing my business, dragging your damn feet while you're the ones that made an error and all i am getting is "we apologize for the inconvenience" but never "sorry for causing losses in your business, we are *********** and will reimburse you for your loss".
This is frustrating and I am definetly telling everyone I know about this nonsense. Pretty sure Game would've done better!!!
This is disgusting! I made my order on the damn 16th of September, almost a month later and I still don't have the correct parcel. Major unprofessionlism and incompetence from your side, inconveniencing my business, dragging your damn feet while you're the ones that made an error and all i am getting is "we apologize for the inconvenience" but never "sorry for causing losses in your business, we are *********** and will reimburse you for your loss".
This is frustrating and I am definetly telling everyone I know about this nonsense. Pretty sure Game would've done better!!!
Thank you for your response and we hope you are doing well.
Please be advised that the replacement has been dispatched with the following waybill: WEB***7 under couriers Dawn Wing.
Once again, we sincerely apologize for the inconvenience this has caused.
We hope you will enjoy your day further.
Best regards,
Thank you for your response and we hope you are doing well.
Please be advised that the replacement has been dispatched with the following waybill: WEB***7 under couriers Dawn Wing.
Once again, we sincerely apologize for the inconvenience this has caused.
We hope you will enjoy your day further.
Best regards,