1 month old oder not received

I placed an online order the 19th of December. I have been calling and emailing them almost on a daily basis to find out where my order is. To fond out it was out of stock and arriving thr 15th December. Since then the call centre just tells me they will email the department that deals with it and nobody replies to my emails. I asked for a manager on Wednesday and spie to Naeem who said he'll follow up and contact me either Wednesday afternoon or Thursday morning. He didn't call me. I called again today 4 times and also asked for Naeem who was too busy with the roster to take my call. 3 agents told me it's out for delivery and a 4th told me they'll email the department that deals with it, they can't help.

The customer service is pathetic, the management is pathetic, the work ethic is pathetic.

I paid for my order a month ago and to date I don't know if or when I'll receive my order which is a school workbook for my child.

Extremely bad customer service on all levels.