AT
AbdusSamad T
1 reviews | Active since Apr 2019
02 May 2019, 12:02
1 Month and still no word or delivery.
I've been waiting for an order since the first of April and still haven't received anything. The order status shows delivered but I haven't received anything as yet. I've been phoning and sending mails only to get the response that the matter has been escalated, and yet 20 days later still no response or word from them. There customer service sucks and they have no regard for there customers what so ever.
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Makro's replyOfficial
02 May 2019, 13:17Good day AbdusSamad,
Thank you for bringing this to our attention
Please accept our humblest apologies for your experience with us, this is the furthest thing from customer service and it is disappointing to read.
We will address this with our store's online department and their managers together with our couriers to prevent this from happening in the future.
Again, we do apologize for the customer service or lack thereof.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this to our attention
Please accept our humblest apologies for your experience with us, this is the furthest thing from customer service and it is disappointing to read.
We will address this with our store's online department and their managers together with our couriers to prevent this from happening in the future.
Again, we do apologize for the customer service or lack thereof.
Kind Regards,
Makro Hellopeter Team
Makro's reply02 May 2019, 13:17
Official
Good day AbdusSamad,
Thank you for bringing this to our attention
Please accept our humblest apologies for your experience with us, this is the furthest thing from customer service and it is disappointing to read.
We will address this with our store's online department and their managers together with our couriers to prevent this from happening in the future.
Again, we do apologize for the customer service or lack thereof.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this to our attention
Please accept our humblest apologies for your experience with us, this is the furthest thing from customer service and it is disappointing to read.
We will address this with our store's online department and their managers together with our couriers to prevent this from happening in the future.
Again, we do apologize for the customer service or lack thereof.
Kind Regards,
Makro Hellopeter Team