ND
Nthabiseng D
1 reviews | Active since Dec 2022
14 Feb 2025, 10:00
1 missing airfryer
i bought and 2 airfryer and when they delivered they only deliver 1 airfyer i have been calling and sending emails regard the other missing airfyer i havent received any help been calling the customer care to speak to the teamleader or supervisor but no the person is always busy on another called they will call me end of business day everyday but that doesn't happen i so and and ****ed at the same time cause I'm not getting any help bought with pay flex my 2nd installment is due on the 19 Feb. must i pay for something that i didn't receive? i spent more money calling and emailing no response very disappointed i will never see my self purchase anything at makro my whole life never......
Helpful (0)
Replies (8)0
Replies (8)
Makro's replyOfficial
03 Mar 2025, 16:17Hi Nthabiseng Dentha, thank you for your review on our Hello peter platform. We apologize for the inconvenience and the delayed response.
We have escalated the matter for feedback on your query.
If you have any questions or concerns kindly email us on ***
we are sorry for all the delays in your order.
Kind Regards,
Makro Hello Peter Team.
We have escalated the matter for feedback on your query.
If you have any questions or concerns kindly email us on ***
we are sorry for all the delays in your order.
Kind Regards,
Makro Hello Peter Team.
Best regards,
Makro's reply03 Mar 2025, 16:17
Official
Hi Nthabiseng Dentha, thank you for your review on our Hello peter platform. We apologize for the inconvenience and the delayed response.
We have escalated the matter for feedback on your query.
If you have any questions or concerns kindly email us on ***
we are sorry for all the delays in your order.
Kind Regards,
Makro Hello Peter Team.
We have escalated the matter for feedback on your query.
If you have any questions or concerns kindly email us on ***
we are sorry for all the delays in your order.
Kind Regards,
Makro Hello Peter Team.
Best regards,
ND
Nthabiseng D's updateReviewer Update
03 Mar 2025, 16:41I went to sulverlakes branch on Saturday they promised they will give me a call today I still haven't received its this is frustrating and making me angry just bring back my money
ND
Nthabiseng D's update03 Mar 2025, 16:41
Reviewer Update
I went to sulverlakes branch on Saturday they promised they will give me a call today I still haven't received its this is frustrating and making me angry just bring back my money
Makro's replyOfficial
13 Mar 2025, 14:30Hi Nthabiseng,
Thank you for reaching out to us.
We are awaiting feedback from the returns team, and we will revert back to you.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Thank you for reaching out to us.
We are awaiting feedback from the returns team, and we will revert back to you.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply13 Mar 2025, 14:30
Official
Hi Nthabiseng,
Thank you for reaching out to us.
We are awaiting feedback from the returns team, and we will revert back to you.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Thank you for reaching out to us.
We are awaiting feedback from the returns team, and we will revert back to you.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
ND
Nthabiseng D's updateReviewer Update
19 Mar 2025, 08:56I still haven't received any feedback it's a month and 15day no response no feedback I'm so angry and frustrated this is poor service
ND
Nthabiseng D's update19 Mar 2025, 08:56
Reviewer Update
I still haven't received any feedback it's a month and 15day no response no feedback I'm so angry and frustrated this is poor service
Makro's replyOfficial
19 Mar 2025, 14:56Hi Nthabiseng,
Thank you for reaching out to us.
We apologize for the delay and inconvenience caused.
We are awaiting feedback from the supplier team for the second item to be delivered.
Once we have received feedback we will revert back to you.
Regards,
Makro Social Media Team.
Thank you for reaching out to us.
We apologize for the delay and inconvenience caused.
We are awaiting feedback from the supplier team for the second item to be delivered.
Once we have received feedback we will revert back to you.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply19 Mar 2025, 14:56
Official
Hi Nthabiseng,
Thank you for reaching out to us.
We apologize for the delay and inconvenience caused.
We are awaiting feedback from the supplier team for the second item to be delivered.
Once we have received feedback we will revert back to you.
Regards,
Makro Social Media Team.
Thank you for reaching out to us.
We apologize for the delay and inconvenience caused.
We are awaiting feedback from the supplier team for the second item to be delivered.
Once we have received feedback we will revert back to you.
Regards,
Makro Social Media Team.
Best regards,
ND
Nthabiseng D's updateReviewer Update
19 Mar 2025, 20:35From the 5th of February until to date you still telling me that you waiting for feedback from the suppliers it's a month and 15 days waiting for the missing airfryer or my money back this is uncold fowl this is very depressing and it's messing around with my mental health do you know how much this is stress me can you please do something about this ASAP.....
ND
Nthabiseng D's update19 Mar 2025, 20:35
Reviewer Update
From the 5th of February until to date you still telling me that you waiting for feedback from the suppliers it's a month and 15 days waiting for the missing airfryer or my money back this is uncold fowl this is very depressing and it's messing around with my mental health do you know how much this is stress me can you please do something about this ASAP.....
Makro's replyOfficial
26 Mar 2025, 10:49Hi Nthabiseng,
Thank you for reaching out to us.
We are requested for the returns team to process the refund if the product has not been dispatched yet.
Once we have received feedback we will provide you with feedback.
We apologize for the delay and inconvenience caused.
Regards,
Makro Social Media Team.
Thank you for reaching out to us.
We are requested for the returns team to process the refund if the product has not been dispatched yet.
Once we have received feedback we will provide you with feedback.
We apologize for the delay and inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply26 Mar 2025, 10:49
Official
Hi Nthabiseng,
Thank you for reaching out to us.
We are requested for the returns team to process the refund if the product has not been dispatched yet.
Once we have received feedback we will provide you with feedback.
We apologize for the delay and inconvenience caused.
Regards,
Makro Social Media Team.
Thank you for reaching out to us.
We are requested for the returns team to process the refund if the product has not been dispatched yet.
Once we have received feedback we will provide you with feedback.
We apologize for the delay and inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
Makro's replyOfficial
26 Mar 2025, 11:36Hi Nthabiseng,
Thank you for your review on our Hellopeter platform.
We are sorry for the service that you have received from us.
We have received feedback from our finance department now stating that your refund has been successfully approved.
The refund will reflect back into your account within the next 2 to 10 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
If you need any further assistance, kindly reply to this email.
We will work hard to improve our services.
We apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We are sorry for the service that you have received from us.
We have received feedback from our finance department now stating that your refund has been successfully approved.
The refund will reflect back into your account within the next 2 to 10 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
If you need any further assistance, kindly reply to this email.
We will work hard to improve our services.
We apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply26 Mar 2025, 11:36
Official
Hi Nthabiseng,
Thank you for your review on our Hellopeter platform.
We are sorry for the service that you have received from us.
We have received feedback from our finance department now stating that your refund has been successfully approved.
The refund will reflect back into your account within the next 2 to 10 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
If you need any further assistance, kindly reply to this email.
We will work hard to improve our services.
We apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We are sorry for the service that you have received from us.
We have received feedback from our finance department now stating that your refund has been successfully approved.
The refund will reflect back into your account within the next 2 to 10 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
If you need any further assistance, kindly reply to this email.
We will work hard to improve our services.
We apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Regards,
Makro Social Media Team.
Best regards,