0/10 for service!

Absolutely poor service from Makro. After placing an order on the 1st of August, and being advised there is 2-5 day lead time to receive my order I am yet to receive the first half of my order. The other half of my order is apparently not available and no one had thought to send an update or notification to let me know? I ordered and paid online, however the item is unavailable as the supplier doesn't have stock and the communication from Makro has been really upsetting. Trying to escalate the matter has been useless as call centre agents do not actually care to escalate the matter properly or offer any assistance as to trying to source the ordered product. After speaking to a lady named Karabo, and advising that I do not want a refund and that I just want my ordered product or at least assistance in finding out whether the supplier will have stock again soon to fulfil the order, they proceeded to load it for a refund without my consent. After calling for a second time, the call centre agent was only able to note on the system as the refund had already been escalated. The first half of my order was dispatched on the 2nd of August already so surely someone should have let me me know that the other half of my order is not available or in stock??? MARK YOUR ITEMS AS OUT OF STOCK IF YOUR SUPPLIERS DON'T HAVE IT IN STOCK. I don't want to wait 7-14 days to receive a refund either. The least you can do for wasting my time is to refund my money immediately so that I can order a product somewhere where they actually deliver. Will not be supporting this business again. Poor service, and poor communication. Complete waste of my time.