tB
tyrone B
1 reviews | Active since Feb 2019
03 Jan 2017, 12:59
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<p>so my mom bought a Defy DTD 313 condensor dryer from makro and apparently it didnt go through her card because they cant find it on her ID. It switches on but when you put the cycle on it makes the cable hot and trips the power. Now i have spoken to 4 people at makro germiston who said they would help me over a week ago and no one got back to me and i wrote an email complaint regarding the poor customer service and no one is helping me with that query either.. It could have been purchased on my card or my fathers card and i cant ask her because she passed away and i dont know when it was purchased but i feel it is under warranty but the **** CUSTOMER SERVICE is whats bothering me the most because everyone says they will call me but no one does and im quite ****ed off.. my id is 7912******** and my dads ID is 400*** and my moms ID is 4509*********.. I hope im going to get a reply.</p>
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Makro's replyOfficial
04 Jan 2017, 10:44Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly be advised that the only way we can be able to book a repair is if we have retrieved the invoice and determine if the product need to be repaired under suppliers warranty . The technician as well will need your to produce a proof of purchase as a warranty for the item purchased.
If you can be able to remember whose card was used to purchase the product we will be glad to assist you our system stores customers purchase for a period of 5 years.
Regards
Mmule Moropa
Best regards,
Makro's reply04 Jan 2017, 10:44
Official
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly be advised that the only way we can be able to book a repair is if we have retrieved the invoice and determine if the product need to be repaired under suppliers warranty . The technician as well will need your to produce a proof of purchase as a warranty for the item purchased.
If you can be able to remember whose card was used to purchase the product we will be glad to assist you our system stores customers purchase for a period of 5 years.
Regards
Mmule Moropa
Best regards,