Unsympathetic and infuriating Customer Service

<p>I ordered a large 1 kg. tin of Nescafe Cappuccino which I took great pains to make sure it wasn't the unsweetened one. It clearly showed the normal tin in the picture and no mention of "unsweetened" in the title. As a Crohns sufferer I can only drink the normal one and nothing else or I get a severe reaction to their other unsweetened one. The tin arrived yesterday which I opened and made a drink. I then had a terrible reaction as they had sent me the unsweetened variety. I was so terribly ill. After speaking to Customer Services this morning they flatly refuse to accept that they misrepresented the item on their website, saying that in the description it says "unsweetened taste". Words fail me. I have rung Nestle and they were very understanding and explained that they no longer sell the ordinary cappuccino in the 1 kg. tin. So why Makro are you showing the normal cappuccino tin in the picture and no mention of "unsweetened" in the title. Your other nescafe products clearly state "unsweetened". The Customer Service staff reduced me to tears!!</p>