Makro Loans - What a Bad Service!

Let me put it chronologically: 1) I have a Makro loan since 2017 and pay regularly with no default 2) There is a requirement fro extra cash and decided to apply for an extension of the said loan 3) 9/03/2020 phoned them and app**** for the loan 4) Sent them the documents as requested 5) Got back a message saying the loan was in for further verification 6) 10/03/2020 phoned them again and asked if all was well and they confirmed the documents have been received 7) 20/03/2020 received a message stating that the application had been cancelled because they could not prove my income 8) I phoned them and after a lengthy wait I was told they had not received the correct bank statements During the period I have not received any call or message asking for other documents at all. This reveals a bad customer interaction and a careless attitude