Disgraceful Treatment received by Manager Zibuyie from Crown Mines Makro - Patio & Camping Dept.

Title: Disgraceful Treatment received by Manager Zibuyie from Crown Mines Makro - Patio & Camping Dept.

On Sunday 8 November 2026 I purchased a Patio Umbrella and concert bases from Makro.

On assembly, I found 2 of the 4 bases were broken. They are packed in sealed boxes, so I could not have known at purchase. Your staff packed them into my trolley.

I went to Returns for assistance. The Patio & Camping Manager, Zibuyie, approached me without introducing herself and abruptly questioned how the items broke. I explained I bought them like that and asked her to check CCTV footage as I did not load them myself.

She then requested CCTV and completely ignored me and my questions while waiting.

After 30 minutes, she authorised a refund via front-end staff after the footage confirmed my story.

I understand verification is necessary, but this is no way to treat a loyal customer of 20+ years. I was made to feel like a ********.

I request formal feedback from management and for Zibuyie to be coached on customer service and professionalism.

Mr Kannie